Costco retail store-santa clarita Essay Example | Topics and Well Written Essays - 750 words

Costco retail store-santa clarita - Essay ExampleThe familiaritys typical w behouses stones throw and average 143,000 squire feet and the outlets operate approximately seven days a week. The core outlets comprise just about(predicate) 3300-3800 dynamic stock. The companys reported total revenue for year ending August 2012 were $ 99 billion while the income was $ 2.8 billion. The companys assets many fold surpass their liabilities indicating a stable company (Costco wholesale 1). Costco store layout, visual merchandising, customer service Store Layout There is a constant course of items and whatsoevertimes confuse the price tags and disorient regular customers. This may mislead customers and they may be discompose when they are making payments at the teller. The store is fairly clean and the items are generally well organized and tidy. Similar items are located in close proximity hence this corrects things easier for the customer. The stores scram a gilded layout for ample a ir circulation. There are fire equipments located strategically for ease of access. The high shape of shoppers especially children accompanied by their children make the place especially the alleys very crowded. The cin one casept of having food courts, gun for hire stations, chemists, optical section, salon among others is well designed and located strategically within the outlets. Staff attendees are strategically located within the lane to help assist customers in need. The image below represents a wide-eyed food court and a raised ceiling for ample air circulation.... Their return and exchange policies are great and the staff are helpful. On one occasion, I experienced poor packaging for items purchased since some of them were in poor shape when I received them. I once experienced discrimination and have seen these happen to others in different occasions. The checking out process is supposed to be same for all just now some in these occasions some undergo thorough check whil e a a few(prenominal) are allowed with minimal checks. The waiting experience is sometime terrible with customers having to wait for up to 30 proceeding after having paid just to be checked out. Despite commendable job by a majority of the staff, a few are still rude and unfriendly to customers. Once I enquired about location of some items from one staff member only to be told to keep looking. My brother once narrated how the management favored a staff in a disputed case and the same executive program who intervened at the floor in favor of the staff was the same who was assigned to resolve the case. Costco feedback mechanism is magnificent because the outlets allows patrons to air suggestions and reviews through the suggestion boxes, online platforms and user generated networks. The outlet has many affiliate links online where one asshole leave comments for further actions. Some of the shopping carts have trash inside any occasionally employ by children for play. Although most staff show genuine willingness to help shoppers, some probably the new employees ofttimes are either not confident or lack the knowledge on what to do. Some of them by all odds need more training and motivation. The store offers sampling from time-to-time enabling shoppers to test and experience varieties and consequently make better purchase